Privacy Policy

1. Introduction

PlanetGraph ("we," "our," or "us") operates the PlanetGraph platform, an AI-native graph database service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, API, and related services (collectively, the "Service").

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and authentication credentials. If you sign in via a third-party provider (e.g., Google, GitHub), we receive basic profile information from that provider.

Usage Data

We automatically collect information about how you interact with the Service, including API calls, query execution metadata, token consumption, timestamps, IP addresses, and browser or client identifiers.

Graph Data

You may store nodes, edges, and properties in your graph database. We process this data solely to provide and maintain the Service. We do not access, analyze, or use your graph data for any purpose other than delivering the Service to you, unless required by law.

Billing Information

Token purchases and transaction history are recorded. Payment processing is handled by third-party payment processors; we do not store full credit card numbers.

3. How We Use Your Information

• To provide, operate, and maintain the Service
• To authenticate your identity and manage your account
• To process transactions and manage token balances
• To enforce access control policies you configure
• To monitor and improve platform performance and security
• To send service-related communications (e.g., security alerts, billing notifications)
• To comply with legal obligations

4. Data Sharing and Access Policies

PlanetGraph enables data sharing between users through access policies. When you create an access policy on your properties, other users may purchase access to that data using tokens. You have full control over which properties are shared, at what price, and can revoke access policies at any time.

We do not sell your personal information or graph data to third parties. We may share information with:

• Service providers who assist in operating the platform (hosting, payment processing)
• Law enforcement or regulatory bodies when required by applicable law
• Other users, only when you have explicitly configured access policies to share specific properties

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), property-level access controls, and comprehensive audit logging. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information and graph data for as long as your account is active. Upon account deletion, we will delete your data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., transaction records for accounting).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Export your graph data via the API
• Object to or restrict certain processing activities

To exercise these rights, contact us at privacy@planetgraph.ai.

8. International Data Transfers

Your data may be processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at privacy@planetgraph.ai.